Refund & Cancellation Policy

We want you to feel good about your Ultra membership. If it isn’t right for you, we’ll give your money back.

30-day money-back guarantee

You can request a full refund of your most recent membership payment within 30 days of the date of that order, for any reason, including simply changing your mind.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles all refunds. To request a refund, visit paddle.net with your order email or receipt, or email us at hello@ultra.app and we’ll arrange it for you. Refunds are returned to the original payment method, usually within 5–10 business days.

Cancelling your membership

You can cancel at any time from Billing inside the Ultra app, or through the secure customer portal linked from your order receipt. Cancelling stops future renewals; your membership stays active until the end of the period you have already paid for, and you keep full access until then.

Renewals

Memberships renew automatically — monthly plans each month, annual plans each year — at the price shown at the time of purchase, until cancelled. If a renewal charge was unexpected, contact us and we’ll look at it fairly.

Questions

Email hello@ultra.app and a real person will reply. Nothing in this policy affects your statutory rights.